He sent the wood guy over and he made my desk look brand new and Mr. Hernandez offered to pay the bill because he was so concerned about my happiness more than just doing an insurance claim which he had every legal right to do.
2. OR he would have a Wood Desk professional come out and look to see if he could fix it. I was leery about this but I chose to go that route.
When I contacted them, I was talking to Mr. Daniel Hernandez the owner and we scheduled a move within 10 minutes. They have the most competitive pricing and they have plenty of trucks which make their availability GREAT!
Terrible movers. Over\charged us twice! Not careful. Not accurate or honest. We had an estimator out saying we would have 4 men + a truck. Day of move, they came late, minus one man and refused to finish the job on the day scheduled! So they had to come on a second day for 2 hours and charged us for that + the drive time - another $400. We complained that if all 4 men came on the move day they would have completed our move in ONE day. We paid by check and unfortunately have little recourse to get money back. Manager never called back - we left several messages for him. No one answers phones her on weekends so Drivers can do what they want. Driver made pricing errors on both days. BEWARE -- better to pay more and use a more ethical outfit that won't cheat you and do such a poor quality move.
I was probably a tough client as I changed my move date twice on them and they accommodated with no issues or push back. Amazing Customer Service! They sent 2 guys with a truck and all of the proper moving equipment to my house (3 Bedroom house 2200 Square Feet) and we got everything loaded and unloaded in less than 4 hours!
Great job Daniel!
I am 100% satisfied with All Star Movers and will use them every time and will recommend them to anyone. Accidents happen, however its how the company responds to those accidents is what sets them apart. Mr. Hernandez has integrity and that is what matters to me!
I am so grateful to All Star transfer for making a stressful situation much less stressful than it could have been. I highly recommend them for all your moving needs
They under bid our move even though we gave them all of the information, they took the bolts from our desk and broke our China cabinet. They left the furniture in our basement and said they would come back, they never did and won't return our phone calls.
We have just finished our 3rd move with All Star Transfer and like the previous moves, we couldn't be more pleased! Moving is stressful enough so knowing that our belongings are being well taken care of is one less thing to worry about. They truly are a team....from the initial call we made to arrange our move, to the movers leaving our home with a job well done, this is a top notch operation. We called after our first encounter with All Star to compliment them;Manager Joe Smith was so great to work with! We are building a new house and will be moving yet again next summer. All Star will be on my speed dial!
I wanted to write a review about Mr. Daniel Hernandez and All Star Moving.
What makes this better is that during a move we all know that there is going to be something that gets scratched or even broken. That is just the nature of moves! When I got everything unpacked I noticed that my desk had partially been cracked. The guys had to move this very heavy desk up a very narrow stairwell and it probably just got tweaked in the move up the stairs. When I contacted Daniel he said there were two options:
Amazing movers! My family had an unexpected out of state move involving my 90 year old grandmother. We had a 2 week time frame to hammer out the details and All Star worked with us, providing competitive pricing, willingness to pick up my grandmothers belongings at the last possible second and had all her things moved carefully into her new home within a couple of days. (the move was from Washington to California). The mover who did the driving was a very kind man who put my grandmother at ease and Amber as my contact in the office was fabulous with staying in touch with me to let me know what was going on.
1. File the insurance claim which would give me .60 a lb on the desk (Desk cost me over $1500 and this would only give me about $150 and wouldn’t replace the desk if I tried)
I contacted All Star Moving on their website as they were the first to pop up in my Google Search, which tells me a business owner is savvy enough to pay attention to marketing and how to reach out to people.
All Star Movers is a US Moving Company based in Edmonds, Washington. All Star Movers is located at 24111 WA-99 #303, Edmonds, WA 98026, USA.
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